telephone courtesy and customer service

Your call is important to us

Telephone Courtesy & Customer Service
Finch
1987

Think of a customer service course you are being forced to attend. This is that workbook. It reminds me of something that would be mandated so someone can check off a box on a form. Of course one should use courtesy answering customer calls. They should also be mindful of word choice. However, some seriously big gaps exist in this training:

  • Customer emergency – someone on the line in trouble (health or whatever)
  • Angry customers – How do you handle those swearing and yelling?
  • Customer threats – this can run the gamut to mild intimidation up to a bomb threat
telephone magic

Telemarketing: Magic or Evil?

Telephone Magic
How to Tap the Phone’s Marketing Potential in Your Business
Weitzen
1987

This book is all about telemarketing to increase your business success. Evidently, this guy must have one of the people that started us on the path to robo calling and all sorts of other awful phone technologies. Given the topic, my first instinct is to pull the book, set in on fire, and then grind the ashes into the ground. Excuse my personal tantrum on the evils of telephone abuse that have been heaped upon me since I was old enough to hold a phone.

Posperity is calling

1-900-Kind of Sketchy

Opportunity Is Calling
How to Start Your Own Successful 900 Number
Bentz
1993

900 phone numbers were quite the thing in the 1980s and 1990s. Every minute on these lines cost the caller upwards of several dollars a minute. These numbers were mostly known for phone sex or psychic hotlines. If you are of a certain age, you will probably remember Dionne Warwick’s Psychic Friends Network.

I nabbed this copy from a library and it looked absolutely untouched when I checked it out. I have no idea how good the content, but the book design is boring. Unfortunately, I don’t have any circ data but I feel pretty confident in guessing this book hasn’t seen much action.

help I can't think of a thing to say cover

Talk to me!

Help!
I can’t think of a thing to say
Schneider
1987

Girls! Are you afraid to talk to people, especially the opposite sex? Here is your book. Here are some handy filler conversation topics that should help you make friends and not feel stupid.

Sample questions:

Hello. You’re in my math class, right? I’m no good in math. How did you figure that problem out?

Hey that is a great looking racquet. Do you like it?

Hello! I’ve never seen you before. Did you just move to town?

That’s a really nice sweater. Where did you get it?