Hoarding is not collection development

Working 9-5

This category is all that career information, training, job hunting advice and all those posts that are about the working life. This also has business and legal advice.

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Selling by Phone

Selling By Phone: How to Reach and Sell Customers in the Nineties

This was found in a medium-sized public library in the Detroit area. Its title immediately ages it. Yes, the telephone is still an important tool in business, and some of the techniques outlined here are still useful, but the book as a whole is very dated. If they want to teach people how to be really effective with their phone, they need to talk about productivity apps, conference calls, and texting. This is not your mama’s corded, pulse-dialing phone world of 1992. A better book over all would talk about general communication techniques for selling, including social media, video, chat, email, and product webinars.

I’m never a fan of worksheet-style books for libraries, although this one miraculously made it 22 years without being written in. The worksheets included below are ok for thinking about how to make effective phone calls, but if someone relies on them to the point of writing out a script for every call they’re going to make, I can’t see that they’re saving any time. Just send an email if you’re writing that much!

I *hope* this book advises phone sellers not to EVER ask about the weather. So help me Melville Dewey if another vendor calls my library in Michigan in February from Miami or Phoenix or Los Angeles and says, “How’s the weather up there? Heh heh heh.”


More Bad Business:

Not Your Mama’s Business Start Up

How to Work for a Japanese Boss

Bottom-Up Marketing

Mistakes = Success!

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Fly the Friendly Skies

How to be a Flight Stewardess
A Handbook and Training Manual for Airline Hostesses


This is your glimpse into the magical world of airline stewardess. Exotic destinations, cute airline pilots are just a few of the perks of a stewardess career. Girls, if you have the “right stuff”, you can join this exciting career.

So, the right stuff is:

Pretty – this means no pimples and no crazy hair, minimal makeup, no chubby girls, and a good fashion sense.

No married ladies.  Divorced and widowed ladies can be considered after a serious review and all the appropriate documents are presented to prove your status.

No entertaining men or drinking in your hotel room.

You must stay in full stewardess uniform when checking into a hotel. (You know, so people don’t get the wrong idea!)

I looked through the book for details on handling drunk customers or harrassment. Nary a mention other than when handling difficult people, be sweet. (Good advice! That works in libraries too. Sigh.)


More airline themed posts:

Fear of Flying

Glamour in the Skies!

Come Fly With Me

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Getting Fired in 1974

Getting Fired
An American Ordeal

Note the publication date. Yes, it was still on the shelf of a medium public library as of this writing. As many of you know, old career and job information just chaps my MLIS.

The author has a book sprinkled with personal accounts, some career advice and even marriage advice (cuz the little woman at home woman at home won’t understand). The best story from this chapter comes from a guy that hid the firing from his wife and banked his severance until he had another job. God forbid,  if his wife found out and he was regulated to chores and childcare. Notice “tell your family” is not the first item on the list.

I know this was a long time ago and perhaps there is value in the anachronistic stroll down memory lane, but think of patrons looking for help after losing their jobs right now.


More archaic career advice:

Dictate this!

Working for the (Wo)Man

DIY Sexual Harrassment



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